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Shipping & Return Policy

SHIPPING AUSTRALIA:

Standard Shipping.
$9.85 AUD 3 – 7 Business Days

Returns Policy

Natralus.com (“we”, “us”, “our” or “Unit.com”) treats its business very seriously and makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds and Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and returns.

Your entitlement to a refund

All returns and exchanges for purchases from Natralus.com must be made in 30 days of receipt of the item. You will be entitled to a refund/exchange where:

  • You have changed your mind about your purchase, or you are not completely satisfied with your purchase (Change of Mind Returns);
  • The product is faulty or damaged (Faulty/Damaged Returns)
  • The product is not fit for the purpose that products of that kind are commonly bought.
  • The product does not match the sample or description advertised on our website; or
  • We are required to do so under any relevant laws.

In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund, you must provide us with:

  • Your full name and address;
  • The original order number;
  • The reason for claiming the refund.

Returning products to us

Please note we do not accept return of products if the item or items were purchased on sale.

If you wish to return products to us, you must notify Natralus.com through the “Contact Us” section of the Website within seven days of receiving the products. Claims for returns made outside this time period will be at the discretion of Natralus.com

Once your request to return a product has been processed and accepted, you will be provided with a returns form authorising the return. You must include a copy of this form when you return the products to us. Place your return in a secure postage method and send back to Natralus.com

Condition of returned products

We reserve the right to assess the condition of all returned products prior to offering a refund. This may result in a refund being refused by us, and the product being returned to you at your expense.

Return delivery charges

The cost of return shipping is at the customer’s expense and is non-refundable, unless in the case of our error in shipping an incorrect or faulty product to you.

Providing refunds to you

After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued.

For Change of Mind Returns, you will be entitled to a refund equal to the cost of the product only, excluding original delivery charges. Refunds will only be made upon the return of the product.

All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within 21 days of us notifying you that a refund has been issued.

Out of stock products

We will notify you as soon as possible if a product in your order is out of stock. If your order was for a single product, the entire order will be cancelled and you will receive a full refund of monies paid. If your order consists of multiple Products, we will remove the out of stock product from the order and refund the cost of the product only.

Address for returns

Please send any returns to:

Natralus Australia Pty Ltd

PO Box 1665, Mount Barker SA 5251

Questions

If you have any questions regarding our Refunds and Returns Policy, please email us at info@natralus.com.au

Returns Policy last updated on 14 April 2020

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