Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.
Services means purchasing of Natralus Products
the Website means the website www.natralus.com.au
We / Us etc means Natralus Australia and any subsidiaries, affiliates, employees, officers, agents or assigns.
Accuracy of content
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice.
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.
If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
Passwords and logins
You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.
Indemnification for loss or damage
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
Intellectual property and copyrights
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:
The trademarks and logos contained on this Website are trademarks of Natralus Australia. Use of these trademarks is strictly prohibited except with Our express, written consent.
Links to external websites
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
Limitation of Liability
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
These terms and conditions are governed by and construed in accordance with the laws of South Australia, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in South Australia
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
Shipping & Return Policy
$9.85 AUD 3 – 7 Business Days
Natralus.com (“we”, “us”, “our” or “Unit.com”) treats its business very seriously and makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds and Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and returns.
Your entitlement to a refund
All returns and exchanges for purchases from Natralus.com must be made in 30 days of receipt of the item. You will be entitled to a refund/exchange where:
- You have changed your mind about your purchase, or you are not completely satisfied with your purchase (Change of Mind Returns);
- The product is faulty or damaged (Faulty/Damaged Returns)
- The product is not fit for the purpose that products of that kind are commonly bought.
- The product does not match the sample or description advertised on our website; or
- We are required to do so under any relevant laws.
In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund, you must provide us with:
- Your full name and address;
- The original order number;
- The reason for claiming the refund.
Returning products to us
Please note we do not accept return of products if the item or items were purchased on sale.
If you wish to return products to us, you must notify Natralus.com through the “Contact Us” section of the Website within seven days of receiving the products. Claims for returns made outside this time period will be at the discretion of Natralus.com
Once your request to return a product has been processed and accepted, you will be provided with a returns form authorising the return. You must include a copy of this form when you return the products to us. Place your return in a secure postage method and send back to Natralus.com
Condition of returned products
We reserve the right to assess the condition of all returned products prior to offering a refund. This may result in a refund being refused by us, and the product being returned to you at your expense.
Return delivery charges
The cost of return shipping is at the customer’s expense and is non-refundable, unless in the case of our error in shipping an incorrect or faulty product to you.
Providing refunds to you
After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued.
For Change of Mind Returns, you will be entitled to a refund equal to the cost of the product only, excluding original delivery charges. Refunds will only be made upon the return of the product.
All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within 21 days of us notifying you that a refund has been issued.
Out of stock products
We will notify you as soon as possible if a product in your order is out of stock. If your order was for a single product, the entire order will be cancelled and you will receive a full refund of monies paid. If your order consists of multiple Products, we will remove the out of stock product from the order and refund the cost of the product only.
Address for returns
Please send any returns to:
Natralus Australia Pty Ltd
PO Box 1665, Mount Barker SA 5251
If you have any questions regarding our Refunds and Returns Policy, please email us at email@example.com
Returns Policy last updated on 14 April 2020